Setting up Email Notifications

By default, Virtual Ticket uses its internal mechanism as the only method for distributing notifications. In this case, access to all delivered notifications is performed through the Notification Box of the Virtual Ticket client application.

However, you may also activate a mechanism that will send notifications by email in addition to the standard internal delivery mechanism for notifications.

When a Virtual Ticket database is created by the server Configurator program, a special SQL Server Agent job called MetaSQLMail is created on SQL Server. This job is a part of the email sending mechanism that is inactive in its initial state. To activate the email mechanism, this job must be properly configured. Once configured, the job runs according to the schedule (by default, every minute) and sends all messages accumulated in the message queue to the email addresses of the intended recipients (email addresses for users are defined in each user's details).

Setting up email notifications:

1. Open the Users and Groups window when logged in to the Virtual Ticket client as the Administrator and type a valid email address for every user registered in the Virtual Ticket database who needs to receive notifications via email. For details on how to edit users, refer to the "Setting Up Users & User Groups" section of this guide.
2. Under the Database Monitoring and Maintenance snap-in of the MetaCommunications Management Console, select the Virtual Ticket database for which you would like to activate the email mechanism and click the SQL Jobs tab. The tab will display a listing of all SQL Server Agent jobs currently associated with the database.

Note: For the database to appear under Database Monitoring and Maintenance, it must be properly attached to the snap-in.

3. In the listing, locate the SQL Job whose name matches the pattern:
<Your Database Name>-MetaSQLMail-mail.example.job and click Change. A Job Schedule window will appear.
4. In the Job Schedule window, change the suffix of the job name from mail.example.com to the real IP address or name of the SMTP server that should be responsible for sending email messages. For example:
<Your Database Name>-MetaSQLMail.example.com.

5. Change the job schedule options as needed. By default, the job will run every minute once activated. Click OK when ready to apply your changes.

At this point, the email sending mechanism for the selected Virtual Ticket database has been activated.