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Image Portal Web Service has the ability to run a suite of diagnostic tests and display the results as a web file. This feature may be useful to troubleshoot problems, and as such, you may want to run the diagnostics report from time to time to ensure that Image Portal is functioning properly.
Important! A diagnostic check may be executed only from the Image Portal Web Server host computer.
Running Image Portal Diagnostics
1. Open your preferred web browser and type the URL for the diagnostics page in the address bar.
http://<your web site name>/metacomm/configuration/diagnostics.asp
Note: The diagnostics page may also be accessed by clicking the “Diagnostics page” button on the web server configuration page [http://127.0.0.1/metacomm
]
/configuration/v_setup.asp.
2. Press Enter/Return. A Login Dialog will appear.
3. Type the User Name and Password of a user with Administrative privileges on the server hosting Image Portal Web Server. Press OK when done. The diagnostics will automatically run and display the results on the Diagnostics page.
In case of failed MetaArchiver
Start menu -> Component Services
Open Component Services -> Computer -> My Computer -> DCOM config -> MetaArchiver -> Properties
Set
- Identity: The system account (services only)
- Security:
- Launch and Activation permissions: Customize: IUSR: add Local Launch and Local Activation permissions
- Access permissions: Customize: IUSR: add Local Access permission
See also
Troubleshooting Image Portal Web Server Configuration Issues