The structure of the electronic file cabinet can be customized and developed in two different ways:

• Using Library Files - Using library files is a simple method of building your file cabinet by importing pre-built forms, tickets, and solutions directly from the Developer Center, independent developers, or directly from MetaCommunications Professional Services group.

• From Scratch - Building your file cabinet from scratch is a straightforward process of creating folder/document types with the appropriate database fields and designing the forms to display them. This allows you to build your Virtual Ticket Developer system from the ground up to best meet your needs.

In practice, many Administrators develop their file cabinets by mixing a certain amount of independent development with components imported from libraries provided by others.